It's alive! How belief in AI sentience is becoming a problem

An undated handout image from U.S. startup Replika shows a user interacting with a smartphone app to customize an avatar for a personal artificial intelligence chatbot, known as a Replika, in San Francisco, California, U.S. Luka, Inc./Handout via REUTERS

OAKLAND, Calif. (Reuters) - AI chatbot company Replika, which offers customers bespoke avatars that talk and listen to them, says it receives a handful of messages almost every day from users who believe their online friend is sentient.

"We're not talking about crazy people or people who are hallucinating or having delusions," said Chief Executive Eugenia Kuyda. "They talk to AI and that's the experience they have."