(Reuters) - Video conferencing services have for years boasted that their technology is "intuitive" to use or "integrated" to function with other tools, but now vendors such as Google and Cisco can hardly go a blog post without trumpeting a different attribute: "inclusive."
The latest buzzword, and the product development that accompanies it, shows how tech companies are newly focused on assuring Black users and other persons of color that online chat products will not leave them out in the cold. The changes stem in part from the rise of the Black Lives Matter movement - which has prompted vendors and customers alike to think beyond the needs of a white, English-speaking audience - and the pandemic, which created a large "remote" workforce heavily dependent on technology.
Already a subscriber? Log in
Play, subscribe and stand a chance to win prizes worth over RM39,000! T&C applies.
Cancel anytime. Ad-free. Unlimited access with perks.
