Call center AI firm ASAPP raises $120 million, valued at $1.6 billion

A screenshot of the Call center AI software ASAPP in this undated handout photo obtained on May 18, 2021. Photo courtesy of ASAPP. ASAPP/Handout via REUTERS

(Reuters) - ASAPP Inc, maker of artificial intelligence software for call center agents, said on Wednesday it raised $120 million, doubling the company’s valuation to $1.6 billion in the past year.

The New York-based startup also doubled its contracts last year as the COVID-19 pandemic moved businesses online at a time when many call centers were shut down or sent their workers to work from home, said founder and Chief Executive Gustavo Sapoznik.