MCMC demands explanation from courier company over incident in viral video

The regulatory body also urged consumers to understand and be aware of their rights before engaging a courier company. — 123rf.com

PETALING JAYA: The Malaysian Communications and Multimedia Commission (MCMC) has instructed a courier company, which it did not name, to provide an explanation after a viral video depicted its staff members mishandling packages.

MCMC said it views the incident seriously and has issued a warning to the company to take measures to improve its package handling procedures.