CIMB users will not be able to instantly transfer funds through its website and app for an indeterminate period, due to issues caused by unusually high site traffic.
“We apologise to our customers for the interruption to the IBFT/Instant Transfer service on CIMB Clicks. Due to the unusually high traffic that we are currently experiencing, we have temporarily disabled the IBFT/Instant Transfer function,” CIMB said in a statement to LifestyleTech.
IBFT refers to Instant Bank Funds Transfer, which enables an immediate transfer of funds between different banks, as opposed to Inter Bank Giro (IBG) which can take up to several working days to complete a transaction.
According to its maintenance page, the service would be down “until further notice”.
There was also another planned maintenance works on Feb 3, from 1am to 1.20am.
In its statement, the bank added that users could still perform fund transfers through IBG or DuitNow.
According to its website, DuitNow also enables instant transfers of money to another within the same bank or even to other banks locally, using their mobile number.
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