Indah Water Konsortium to charge RM2 for physical bill from July 2020, urges users to switch to e-billing


  • Technology
  • Tuesday, 18 Feb 2020

From July 2020 onwards, customers who have yet to register for e-billing will pay RM2 for a physical copy of their Indah Water bill. — P. NATHAN/The Star

National wastewater company Indah Water Konsortium (IWK) is urging its domestic customers to register for e-billing by June 2020, as it says the physical bill will cost RM2 per copy from July 2020.

A spokesperson for the company shared it has close to four million customer accounts on its connected sewerage systems. As of January 2020, approximately 283,801 customers have signed up for IWK's e-bill service, or approximately 7% of its customer database.

"If possible, we would like to have a 100% sign-up rate among customers for our e-Bill service that will reflect their support for our initiative to go paperless. However, realistically, IWK understands that there are customers who may not have access to network connectivity," the spokesperson said to The Star.

The RM2 charges for a hard copy will be reflected in the customer's bill, which is now based on a six-month cycle.

"For the past two decades, sewerage charges has not increased and remained at RM8 per month for domestic households," the spokesperson added.

IWK launched its e-bill service back in 2018 and users can register for the service through the company's website to receive their bill via email for free.

Users can also register for e-bill through the IWK mobile app, which also allow users to keep track of their account information and make desludging requests.

"As of January 2020, the downloads for IWK mobile application is approximately 80,000, combined numbers from Google Play Store and Apple App Store. IWK hopes that more customers will register for the e-Bill service and IWK mobile application to access their sewerage account and pay bills more conveniently," the spokesperson said.

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