Disney Plus launch snafus: What went wrong?

An error message for Disney’s streaming service is seen on a TV in New York, US. The problems appear to be rooted in Disney Plus' authentication systems, which handle the process of verifying users are valid subscribers with Disney's own apps and third-party devices. — Reuters

LOS ANGELES: For some users, Disney Plus was a Disney Minus on its big launch day.

In its Nov 12 debut, the service was beset by multiple problems, including Disney Plus customers being unable to log in to the service, access specific content, or use certain streaming devices – while some who called Disney's customer service line for help were left on hold for an hour or more.