CIMB online credit card system experiencing downtime

Users are taking to social media to express frustrations over issues with CIMB banking system on Sept 4. — AZHAR MAHFOF/The Star

CIMB took to social media to reassure customers that their teams "are working to bring our systems back to normal" after "experiencing some technical issues", and to apologise for any inconvenience caused to customers trying to access its banking services today (Sept 4).

Hi, we apologize for the inconvenience. We are experiencing some technical issues and our team are working to bring our systems back to normal. Thank you. — CIMB Assists (@CIMB_Assists) September 4, 2019

The issue first came to light when companies like Malaysia Airlines and Shopee issued statements on their respective social media platforms informing CIMB users about a technical issue related to the card payment system. Users were then urged to use online banking portal CIMB Clicks or other payment methods.

Important Notice: As CIMB is currently experiencing a technical issue with its card payment system, Malaysia Airlines customers are advised to make payment via CIMBclicks or other alternative payment methods available. Customers may refer to CIMB for further updates. — Malaysia Airlines (@MAS) September 4, 2019

Notice: CIMB is currently experiencing a technical issue with its card payment system. We advice customers to make payment via Online Banking - CIMB Clicks or any other payment methods. pic.twitter.com/DPqQKZTKoI — Shopee(MY) (@ShopeeMY) September 4, 2019

However, it seems that users are also facing issues with CIMB Clicks. One user who goes by the handle @Mergana7 shared a screenshot detailing System Downtime information on the website, which appeared to state that the online banking portal will be inaccessible for users until 7pm today.

Another user with the handle @LordPejal also uploaded a screenshot showing that there is a problem with website access. In a statement to another user, CIMB claimed that CIMB Clicks is "working as usual". It advised the user to "clear cache history" in their web browser before accessing CIMB Clicks.

Hi, thank you for the feedback and any inconvenience is much regretted. As an alternative, we would advise you to access CIMB Clicks via other web browser or mobile application. Thank you. — CIMB Assists (@CIMB_Assists) September 4, 2019

Meanwhile, other users are claiming that other CIMB banking services like the ATM are affected by issues as well.

Hi, we are experiencing some technical issues. We apologise for any inconvenience. You may access CIMB Clicks, BizChannel or visit your nearest CIMB SST to perform your banking transactions. Thank you. — CIMB Assists (@CIMB_Assists) September 4, 2019

This is the second time in recent weeks that CIMB is reportedly facing issues with its banking system. On Aug 26, CIMB announced via its social media platform that it was experiencing technical issues with CIMB Clicks. Then on Aug 28, it announced that the portal was operating as usual.

The Star has reached out to CIMB for a statement.