INFO: We are pleased to say that our team worked quickly and the connection issues with our Fibre Internet service is now resolved. Thank you for your patience and understanding.— Maxis (@MaxisListens) May 27, 2019
Some Maxis Home Fibre Internet users may be facing service interruption at the moment – the telco has acknowledged the problem with a tweet, saying that there is a "connection issue" with its service.
We’re experiencing connection issues with our Fibre Internet service and would like to assure you that our team is working to resolve this. We apologise for any inconvenience caused.— Maxis (@MaxisListens) May 27, 2019
According to the website Down Detector, the service outage appears to be affecting users in Petaling Jaya and Kuala Lumpur, as well those in George Town, Ipoh, Kuching and Kota Kinabalu.
Some users commented that they have been having issues with the service since Friday (May 25). Another user who contacted customer support said the issue will apparently take about 48 hours to resolve.
@MaxisListens hi is bandar sri permaisuri having service interruption for home fibre now? all morning no internet— Kwong03 (@kwong03) May 27, 2019
@MaxisListens my maxis home fibre has no internet since this morning. Called maxis and they said it's a nationwide issue. When can we expect the connection to be ok?— Hambal (@Hambal12070557) May 27, 2019
@MaxisListens is there any issues regarding to maxis fibre?? No connection since last night...— Poh Keat (@Keat_Bass) May 27, 2019
The company also informed customers that it's currently working on a fix. The Star has reached out to Maxis for comments.
Our team is in the midst of rectifying it. Sorry for the inconvenience. TQ-Isaac— Maxis (@MaxisListens) May 27, 2019
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