I REFER to Malaysia Airports Holdings Berhad’s (MAHB) plan to integrate Kuala Lumpur International Airport’s (KLIA) Terminals 1 and 2.
Terminal 1 is a normal facility while Terminal 2 is a low-cost carrier terminal (LCCT). Integrating normal passenger terminals with LCCTs can lead to increased passenger volume, resulting in potential service disruptions, long queues of passengers, and delays due to diverse service expectations and operational complexities for airlines and staff.
