IT is heartening to know that Keretapi Tanah Melayu Berhad’s (KTMB) ETS (Electric Train Service) is popular among travellers. According to its CEO, 3.91 million people used the service in 2018, and up to July this year, it carried 2.15 million passengers. KTM is now in the black financially, said the CEO.
However, the current management does not seem to be aware of what is happening on the ground, where commuters have had to put up with delays on a regular basis over the past four years due to rehabilitation of the tracks which shows no sign of being completed. What is the rationale in introducing the business class at this stage when service by the current platinum and gold standard trains leaves much to be desired?
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