New parking machines not hassle-free

DBKL (City Hall) and Citycarpark has installed new parking meters throughout the city. The new system came into effect on Oct 1.

The system boasts of hassle-free parking where users can pay via coins, the Touch ‘n Go card, season pass and even an app.

On the first day of implementation, DBKL officers made several rounds at my office area in Desa Sri Hartamas to check on the system.

Those who didn’t pay obviously got a ticket from the officers. My questions to DBKL and Citycarpark are:

Why is it that most of the parking meters refused to accept 10sen coins? The parking rate is 50sen per hour. For those working from 9am to 6pm, we have to pay RM4 to RM5 per day. Who brings so much coins to work? It is difficult to carry so many coins.

Why didn’t Citycarpark come up with a machine that can accept bank notes like those in shopping malls?

The system boasts for payment with the Touch ‘n Go card. It is already the end of November and yet until today, the card is still not accepted by the machines. So users have to pay with coins.

If they want to implement something, they should ensure everything is up and running.

The mobile app, jomparking, received bad reviews that a lot of people are not convinced and have not confident to install and use it.

The app developers said that they were slowly improving and developing the software. In the meantime, do we, the users, have to bear with this ?

As for the monthly season pass, I would like to suggest that users have an option to purchase the pass on a weekly basis so as to save cost especially for those who work from Monday to Friday.

I urge DBKL and Citycarpark to look into these issues and resolve them urgently. Users are made to suffer due to the inefficiency of the system.

ANGRY CAR USER

Kuala Lumpur