IN EFFORTS to stamp out corruption and misconduct – especially by enforcement personnel – the government is encouraging the public to report such incidents so action can be taken.
However, as these could involve personnel from multiple agencies and ministries, it can be difficult to find the right channel to make such reports.
Is it true that the Enforcement Agency Integrity Commission (EAIC) has introduced a channel for the public to lodge complaints via WhatsApp?
VERDICT:
TRUE
In a statement on Tuesday (April 2), EAIC said the public can lodge complaints on misconduct by enforcement personnel via its new hotline on WhatsApp at 019-355 5215.
The commission said complainants need to type "ADUAN SALAH LAKU" followed by their name; address; phone number or email for contact purposes; the agency involved in the complaint and the details along with evidence (such as photos, videos or other documents).
"The hotline will only receive written complaints and will provide an automatic acknowledgement that the complaint has been received while it is processed further for initial approval before being decided at the commission meeting," said the EAIC.
The hotline will operate from 9am to 5pm from Monday to Friday.
Besides the new hotline, EAIC said complaints can still be made through its existing channels including the complaints resolution and investigation management system on the EAIC website, email aduan@eaic.gov.my or at the EAIC complaints counter and customer service centre at Level G, Menara Usahawan in Putrajaya.
"This new channel will enable the public to lodge their complaints accurately, easily and effectively so that immediate action can be taken," the EAIC added. – Bernama
