NOW that the Immigration Department is encouraging the public to apply and pay for their passports online, those applying for new travel documents have to wait for an email from the department informing them once it is ready to be picked up. Sometimes applicants might miss the email as it got stuck in their spam filter or for whatever reason they lost access to their account.
As the Immigration Department will only hold on to your ready passport for 90 days, can you check your passport application status online?
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