PETALING JAYA: The Malaysian Highway Authority (LLM) and the developer of the TuJu navigation app must provide a detailed explanation of its technical shortcomings and a clear timeline for improvements following complaints from users, says Datuk Seri Fahmi Fadzil.
The government spokesman said both LLM and Prosignal Consortium Sdn Bhd must address the issues raised by users, including the causes of the problems, technical aspects involved, the app's current performance and measures being taken to resolve them.
"The explanation is important to ensure that users' problems are addressed comprehensively, to improve TuJu's reliability and to restore public confidence in the locally developed navigation app," he told a press conference on Friday (Oct 23).
ALSO READ: TuJu navigation app hit by technical disruptions amid user surge
Fahmi, who is also Communications Minister, said LLM acknowledged the problems faced by users and confirmed that efforts were underway to improve the app.
TuJu was developed by Prosignal Consortium through a memorandum of understanding signed with LLM on May 26, 2022.
The app was launched by Works Minister Datuk Seri Alexander Nanta Linggi on Nov 26 last year.
Meanwhile, Fahmi said an inter-ministerial meeting is underway to review the use of navigation applications, including locally developed alternatives, following the government's decision to prohibit civil servants from using Waze.
He said Chief Secretary to the Government Tan Sri Shamsul Azri Abu Bakar had been tasked with coordinating the meeting involving the secretaries-general of several ministries.
The meeting would also examine explanations from LLM and Prosignal Consortium on TuJu's technical aspects, functionality, user experience and proposed improvements, including a clear action plan and implementation timeline.
ALSO READ: GovTech to work with TuJu, Pintaz to improve navigation services, says Gobind
Fahmi, however, clarified that the government was not restricting Malaysians to TuJu as the sole alternative to Waze.
He said the public was encouraged to use various navigation applications, whether developed locally or overseas, provided they avoided Waze over security concerns raised by the National Security Council.
"There are various alternative applications, both local and foreign-developed.
"What is important is that Waze is not used because of the security concerns that have been highlighted," he said.
Fahmi added that questions specifically concerning TuJu should be directed to the Works Ministry, as the application was developed under LLM, which falls under the ministry's purview.
