KOTA BHARU: A personnel shortage, excessive workloads, and the absence of round-the-clock CCTV surveillance have been identified as potential weaknesses enabling security breaches at national entry points.
Immigration director-general Datuk Zakaria Shaaban said that a lack of officers could compromise the effectiveness of operations at inspection counters by increasing daily workloads, potentially leading to fatigue and diminished focus among on-duty personnel.
