JOHOR BARU: A personal shopper claimed to have lost thousands of ringgit after discovering payment receipts made by a regular customer were falsified.
Nur Aisyah Mohd Noor, who runs a personal shopping business with her husband Muhammad Ammaruddin Zulkifle, said she only realised something was amiss during a live sales session on social media recently.
“I was conducting a live session at a retail shop in Thailand on Dec 4 when another social media user left a comment warning me to be cautious about a particular customer.
“Initially, I was confused because the customer had purchased items from me before and there had never been any issues.
“After receiving screencaps of conversations shared by the social media user, I became concerned and immediately reviewed my own transaction records,” said the 28-year-old.
Upon checking her bank statements, Nur Aisyah discovered that several proof-of-payment screencaps sent by the customer for past purchases were allegedly fake.
“The customer had ordered several clothing and bag items from us, amounting to RM7,027.
“At that point, the items had already been posted to the customer’s home address in Pasir Puteh, Kelantan, as we believed the payments had been successfully made,” she said, adding that a police report was lodged on Dec 10.
She added the police had visited the customer’s home and attempted to make contact but were unable to reach her.
“After that, the customer called me and denied sending fake payment receipts. She claimed that she was also a victim, despite the items having already been posted to her address,” she said, adding she will not retract the report until the issue is resolved.
Describing the incident as emotionally exhausting, Nur Aisyah said the incident highlighted the risks faced by personal shoppers, particularly those relying on trust-based transactions in live-commerce sales.
“Many people assume online sellers are protected, but in reality, personal shoppers take on significant financial risk,” she said.
Meanwhile, Johor Domestic Trade and Cost of Living Ministry director Lilis Saslinda Pornomo said personal shoppers or traders who believe they have been cheated are encouraged to lodge complaints with relevant authorities.
She said traders should also remain vigilant and ensure all business transactions are conducted with integrity and proper documentation.
