KUALA LUMPUR: RHB Banking Group is committed to helping customers impacted by the worsening flood situation in Malaysia.
Through its Flood Relief Assistance Programme, the group is providing short-term financial relief to individuals and small and medium enterprises (SMEs) to ease financial challenges during this difficult time.
Comprehensive financial assistance for affected customers
For individuals:
Eligible individual customers can apply for the following relief options:
> Payment deferment: Up to six months for mortgages, Amanah Saham Bumiputera (ASB) loan/term financing-i, personal loan/financing-i, and hire purchase/-i facilities.
> Fee waivers: Up to six months on late payment charges and interest/actual management fees on affected credit cards/-i, up to a total of RM500. Fees for replacement of ATM, debit cards/-i and credit cards/-i will also be waived.
> Applicable period:
o December 2025 to May 2026 (for application in November 2025)
o January 2026 to June 2026 (for application in December 2025)
For SME customers:
Eligible SME customers may apply for:
> Payment deferment: Up to six months for various financing facilities, including:
o Hire purchase and term loan / financing
o Accrued interest / profit for overdraft/-i
o Multi trade line/-i bills under Trade Facilities
Applicable period:
o December 2025 to May 2026 (for application in November 2025)
o January 2026 to June 2026 (for application in December 2025)
RHB Banking Group managing director and chief executive officer Datuk Mohd Rashid Mohamad said, “Our priority is to support families, businesses and communities affected by the floods.
“In addition to financial assistance, RHB will also assist in recovery efforts, including the distribution of ready-to-eat meal packs for displaced families, as well as post-flood kits to help households clean, rebuild and regain stability.”
How to apply
Individual customers can contact RHB’s Customer Contact Centre at 03-9206 8118 or visit RHB’s nearest branch for assistance.
SME customers can engage their relationship managers for personalised support.
For more information, refer to the Frequently Asked Questions (FAQ) on RHB’s Flood Relief Assistance Programme at https://www.rhbgroup.com/-/media/pdf/flood-relief-assistance-nov25-faq.pdf
