Photo: Bernama
PUTRAJAYA: The Finance Ministry has assured that continuous improvements are being made to the Sumbangan Asas Rahmah (Sara) system.
Treasury secretary-general Datuk Johan Mahmood Merican said MyKasih had increased the system's capacity and bolstered its troubleshooting process.
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"Every day, (MyKasih) improves the system's performance and resolves any problems to ensure it can accommodate the growing number of recipients making purchases at supermarkets," he said at a media briefing on Sara here on Tuesday (Sep 2).
Johan said the MyKasih system's basic capacity, initially set at 5,000 transactions per minute, has been increased to 15,000 transactions per minute to cope with the surge in purchases.
“When there is a sudden surge, processing capacity drops and some transactions may take longer or fail to be completed," he said.
Johan said a total of 895,000 transactions were successfully processed on the first day of Sara's rollout on Aug 31, and the figure rose to 950,000 transactions on Aug 1.
Johan added that the ministry would continue to make improvements to meet the demands.
He said several supermarkets had also suggested additional measures, such as limiting the number of active terminals to reduce simultaneous transactions during sudden surges.
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Johan reiterated that the long queues and transaction failures experienced by Sara recipients two days ago were due to the MyKasih system being unable to cope with a sudden surge in demand.
"The issue lies at the MyKasih system and server level in terms of transaction capacity," he added.
On the implementation of other forms of assistance after Sara, Johan said the government would take greater care to ensure that any new initiative could meet demand while providing sufficient capacity to handle transactions.
He also advised recipients not to rush to redeem the aid, reminding them that the RM100 credit remains valid until Dec 31.
It was reported that the one-off RM100 Sara assistance, which began on Aug 31, had faced technical problems at supermarkets nationwide. – Bernama
