The Interactive Info Tech Zone offered insights into the IHH Triage System, clinical pathways, and emergency physician profiles.
IHH Healthcare Malaysia, a leading private healthcare provider with a network of 18 hospitals nationwide, has successfully rolled out a series of Accident & Emergency (A&E) Collaboration events with General Practitioners (GPs) across the Central, Northern, and Southern regions, reinforcing the role of GPs as frontline partners in emergency care.
This initiative highlights IHH Healthcare Malaysia’s commitment to deliver timely, high-quality care by fostering stronger, seamless coordination between primary care providers and hospital emergency teams across its network, which includes Gleneagles Hospitals, Island
Hospital, Pantai Hospitals, Prince Court Medical Centre and Timberland Medical Centre.
To operationalise this collaboration, IHH Healthcare Malaysia has implemented several key measures to enhance patient safety, streamline A&E referrals and optimise continuity of care:
> Timely patient updates for GPs: GPs will receive timely clinical updates on patients referred to A&E departments across IHH Healthcare Malaysia’s hospitals, ensuring continuity of care and informed follow-up management.
> Direct access to A&E teams: Dedicated phone lines will allow GPs to connect directly with A&E teams for urgent referrals, enabling prompt decision-making and early intervention.
> Seamless two-way communication: Structured communication channels between GPs and A&E departments will ensure smoother patient clinical handovers, real-time updates and coordinated care delivery.
> GP masterclasses and practical sessions: Expert-led sessions will equip GPs with up-to-date clinical skills in emergency care, including ENT emergencies, fracture recognition,suturing techniques and ECG interpretation.
> Basic Life Support (BLS) training: To boost pre-hospital emergency readiness, GPs and their teams will receive training in CPR, AED and essential emergency response.
The inaugural events saw participation from GPs representing over 130 clinics across
Malaysia, demonstrating strong interest and commitment from the primary care community in enhancing emergency response capabilities.
The CPR Kiosk counter provided participants with an opportunity to test and enhance their hands-only CPR skills.
HH Healthcare Malaysia chief executive officer Jean-François Naa,said, “Primary care is the foundation of a resilient healthcare system, and GPs are often the first point of contact for patients.
“Through this collaboration, we are strengthening that vital role – ensuring GPs have direct access, streamlined referral pathways and timely clinical support when patients need hospital care.
“Our goal is to deliver comprehensive care at every stage of the patient journey, with seamless continuity from clinic to hospital and back.”
IHH Healthcare Malaysia Emergency Services head and consultant emergency physician
Dr Jeewadas Baladas, remarked that every step in the patient journey, from pre-hospital care to A&E admission and beyond, is vital.
“Closer collaboration between GPs and our A&E teams ensures timely, evidence-based care for patients when clinically indicated.
“Our 18 A&E departments follow a standardised triaging system and clinical pathways, ensuring consistent, high-quality emergency care,” he added.
The nationwide rollout of this collaboration marks a step forward in redefining emergency care delivery in Malaysia.
By bridging the gap between GPs and emergency departments through timely access, structured communication and shared clinical responsibility, IHH Healthcare Malaysia is setting new standards for responsiveness, coordination, and excellence in patient care.
