Digital shift: KTMB is currently in a transition phase to raise awareness among the public, especially the elderly and disabled, about the shift to cashless payment. — Bernama
KUALA LUMPUR: Keretapi Tanah Melayu Bhd (KTMB) will implement a fully cashless ticket purchasing system starting Jan 1, 2025, covering the Klang Valley, northern, southern and east coast sectors.
KTMB said this initiative aims to foster a more efficient and competitive society, aligning with the government’s aspirations for digitalisation, which prioritises inclusion, security and transparency.
The move also supports the national leadership’s efforts to accelerate Malaysia’s transformation into a competitive digital economy, including the transition to a cashless society.
In a statement yesterday, KTMB Group chief executive officer Datuk Mohd Rani Hisham Samsudin said the company is currently in a transition phase until the end of the year to raise awareness among the public, particularly the elderly and disabled, about the shift to cashless payment.
“During this transition period, ticket counters will continue to accept cash transactions.
“However, once the initiative is implemented, all transactions will be cashless,” he said, Bernama reported.Mohd Rani Hisham said KTMB is actively promoting the initiative through various channels, including its official social media accounts, the distribution of promotional materials at stations and announcements made on trains.
KTMB is also collaborating with local banks to assist individuals who do not possess a debit card, at selected KTMB stations.
Front line staffers at stations will also be on hand to assist users in registering for the KTMB Mobile (KITS) app or the Komuter Link card, guiding them through the process of purchasing tickets via the application or card. They will also provide support for buying tickets via kiosk machines.
To further encourage public adoption of cashless transactions, KTMB is offering 500 free rail points for the first 1,000 KITS registrations and distributing 1,000 Komuter Link cards at no charge.
Statistics show that about 82% of passengers currently utilise online payment methods for Electric Train Services (ETS) and Shuttle Tebrau via KITS, while the adoption of cashless payment for KTM Komuter services in the Klang Valley and northern sectors stands at 71%.To date, KTMB has registered over three million accounts for the purchase of ETS, KTM Intercity, Shuttle Tebrau and KTM Komuter tickets through the KITS app.
