Civil service reform needed, says Shamsul Azri

PUTRAJAYA: Outdated processes, silo working and "little Napoleons" in the civil servant agencies need to be eliminated to reform the civil service, says the Chief Secretary to the Government (KSN) Tan Sri Shamsul Azri Abu Bakar in his inaugural message.

“This is because there is a feeling of ‘superiority’, where they (certain agencies) feel absolute authority belongs to the agency,” he said during the 2024 KSN Leadership Aspiration ceremony at De' Seri Endon Hall, Puspanitapuri, on Tuesday (Sept 10).