SEPANG: The Malaysia Aviation Group (MAG) will drop some routes served by Malaysia Airlines, Firefly and Amal until December as it looks to address some recent “operational difficulties”.
In a statement yesterday, MAG group managing director Datuk Captain Izham Ismail said the group is working closely with its aircraft and engine manufacturers and a wide range of suppliers to “comprehensively address supply chain and technical issues”.
“As this takes place, MAG will need to temporarily reduce its network between now and December to execute corrective measures where needed.
“This is to ensure the long-term reliability of our fleet and robustness of our operations and enhance our ability to ensure our customers face minimal disruptions and have the best experience possible flying with us,” he said, without specifying the routes that will be affected.
Capt Izham added that affected customers can expect to receive an email notification related to the cancellation of their flights, followed by an updated itinerary, and those who wish to make changes to their booking based on the preferred alternative can do so by using the “My Booking” function on the Malaysia Airlines website, and those who require further assistance can reach out for customer support.
“MAG deeply regrets the significant inconvenience the flight cancellations will be to our passengers.
“Ensuring our aircraft are in optimal condition for safe and efficient operations while minimising potential disruptions are our utmost and urgent priority.
“We are committed to strengthening our operations and positioning the company for long-term success and growth,” he said.
Capt Izham said MAG’s challenges include supply chain constraints, manpower challenges and other external factors that are “part of the continuing normalisation of global aviation operations post-pandemic”.
Delayed deliveries of new aircraft this year has also hampered MAG’s operations, causing fewer aircraft to be available for operations than planned, he added.
“We appreciate our customers’ understanding and support as we work through these challenges,” said Capt Izham, who apologised once again for the disruptions that took place this week involving Malaysia Airlines, Firefly and Amal services.
On Friday, MCA president Datuk Seri Dr Wee Ka Siong questioned the frequent incidents of emergency landings and technical issues involving Malaysia Airlines.
The former transport minister pointed out that Malaysia Airlines has encountered several incidents involving its flights since the beginning of 2023.
A recent incident took place on Aug 21, when MH386, bound for Shanghai from Kuala Lumpur, was forced to return to KLIA after experiencing cabin pressure problems.
“The government and the Transport Ministry must immediately investigate and assist Malaysia Airlines prevent similar incidents from happening again,” Dr Wee said.
