PLUS urges vehicle owners to use new AI chatbot for help

PETALING JAYA: Assistance and information on PLUS highways can now be obtained through the PLUS Texting Realtime Interface (PUTRI) Chatbot on WhatsApp via 019-356 9802.

According to PLUS, communication with PUTRI Chatbot will allow highway users to request for emergency assistance through the SOS button as well as obtain information about PLUS Highway services without having to contact the PLUSLine via 1-800-88-0000.

These include traffic information, toll rates, frequently asked questions, products and facilities, promotions and events, feedback and incident reporting, among others.

“The PUTRI Chatbot is the first chatbot of the expressway industry that was introduced by PLUS in September 2020.

“It leverages on Artificial Intelligence (AI) and Machine Learning (ML) to engage with users in online text-based interactions using natural language processing.

“Since its introduction, the PUTRI Chatbot has successfully handled approximately 220,000 responses and complete conversations with highway users regarding PLUS Highway services in digital form,” PLUS said in a statement.

It added that PUTRI Chatbot provides various responses on PLUS Highway services quicker.

“With the help of PUTRI Chatbot, PLUS’ Traffic Monitoring Centre personnel will be able to focus on emergency calls and streamline the coordination of assistance for highway users facing emergencies on the highway.

“The PUTRI Chatbot initiative was recently selected as the champion in the Private Sector category at the Innovative Creative Convention (ICC) 2023.

“The recognition demonstrated PLUS’ commitment to innovation and excellence in providing efficient services to highway users,” added the statement.

Highway users may engage with PUTRI Chatbot through WhatsApp at 019-356 9802 or through PLUS App, PLUS website at www.plus.com.my, X Application @PLUS2U, PLUSMiles portal at www.plusmiles.com.my, and through PLUS Malaysia Facebook page.