JOHOR BARU:: Deputy Domestic Trade and Consumer Affairs Minister Datuk Rosol Wahid (pic) says the angry outburst by a Melaka restaurateur, which was captured in a 51-second video by a customer recently, should not have happened.
He believes that businesses should behave ethically and be patient or tolerant towards customers to prevent any misunderstanding.
He added that good ethics and manners were a reflection of the country’s people and culture, and that good customer service was a right.
"As a trader, you must be ethical. The customer is king. You must have patience for whatever the customer does," he said while hoping the matter doesn't recur.
On Sunday (June 12), Melaka Unity, Community Relations, Labour and Consumer's Affairs Committee chairman Ngwe Hee Sem visited the restaurant and gave the owner advice while stressing that although some Malaccans are known for their caustic language, it doesn’t justify tarnishing the state's reputation.
On another matter, Rosol assured the public that there will be sufficient supply of basic necessities such as chicken and meat for Aidiladha.
"The information we have received from the Agriculture and Food Industries Ministry (MAFI) thus far is that the rakyat needn't worry because the supply of chicken and meat will be enough for Aidiladha. There’s no issue,” he said during a press conference after officiating the Program Jualan Keluarga Malaysia (PJKM) at Lotus Tebrau on Sunday.
He said that since the PJKM was started in December 2021, and after being held in 1,702 locations, it had racked up RM54mil in sales. - Bernama
