Expect to wait longer, Grab tells customers in view of licence requirement

PETALING JAYA: E-hailing company Grab is telling its customers to be prepared for longer waiting time for a car, as only 41% of its drivers have the public service vehicle (PSV) licence with the deadline looming.

Grab said it had been aiming to have at least 150,000 of its drivers undergo the PSV licence application process.

“To date, 41% of these drivers-partners are now licensed. A further 24% are currently in waiting, either for examination results or for an examination slot.

“A further 22% have dropped out, citing various reasons, including the time and costs required to navigate the regulatory process, ” the company said in a statement on Wednesday (Oct 9).

It acknowledged the difficulty of having drivers obtain the licence, as the application process was launched only in April this year, and the deadline ends on Oct 12.

“This is undoubtedly a significant task for the government agencies and our driver community, as they navigate through an unprecedented regulatory process, ” it said.

With fewer Grab drivers on the road, it said customers would likely have to wait longer to get a ride.

“Each day, our active drivers in full force serve one million ride bookings. On average, a passenger can get his or her ride within six minutes. Unfortunately, this may change after Oct 12.

“With fewer drivers on the roads to serve an ever-increasing demand for ride hailing, consumers will feel the pinch of longer waiting times, especially during peak hours and rainy days, ” it said.

It advised customers to book earlier than usual and to ride during non-peak hours, which is from 7am to 9am and 5 to 8pm, as much as possible.

“We hope that this imbalance in supply and demand will be transient.

"We commit to continue working closely with the authorities to clear the obstacles for our drivers, so that many more can continue to earn an income via ride-hailing and serve the daily commuting needs of everyone, ” it said.

Grab also welcomed Transport Minister Anthony Loke’s clarification on the additional e-hailing requirements by Road Transport Department (JPJ), which were made known last Friday (Oct 4).

Loke today clarified that ride-hailing drivers would not need to print out a physical copy of e-hailing vehicle permit or convert their vehicle category from individual private vehicle to e-hailing private vehicle at JPJ offices.

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