Service charge – for some, it’s their bread and butter

Read before you eat: A notice pasted on a wall stating that a 10 service charge and 6 GST will be included in the bill at a restaurant in Kuala Lumpur.

With the GST already eating into the income of households, consumers are cheering eateries that do not impose a service charge. And, for outlets that do, their workers have to put up with complaints from unhappy customers. Three of our reporters share their experience of dining at different restaurants in the Klang Valley.

A Bistro in Section 17, PJ