Award does not guarantee family’s safety, says stove buyer

JOHOR BARU: Despite being awarded a free repair service for his leaking gas stove, factory technical support leader Chong Pat Jong felt that the award was insufficient as it did not guarantee the safety of his home.

The 37-year-old said he was not satisfied with the award given by the Consumer Claims Tribunal here on Sept 26, claiming that the stove could pose a danger to his family.

“I will forward my case to higher courts as I feel that the electrical appliances supplier company should be held liable for such situations as it concerns my family’s safety,” he added.

Chong said he had spent over RM5,300 for the branded stove which was purchased at the outlet in Taman Impian Emas.

He said he was shocked when the gas started leaking from the cooker head and the back of the pipe joint after using it for over a year.

“I believe that the company should guarantee that their product is safe to use for a lifetime,” he said, adding that he worries for his family’s safety.

Tribunal president M. Suppiah ruled that the company should repair the stove with no charges but deemed that the company would be liable for damages for only a certain period of time.

He then ordered the company to repair the stove within the next 14 days.

He also ordered an additional three months warranty for the stove from the date it is completely repaired.

Meanwhile, in a separate case, a lecturer was awarded a refund by the Consumer Claims Tribunal here after a contractor failed to complete renovation works at his new home in Taman Bandar Baru Kangkar Pulai here.

The claimant Muhamad Basar, 52, claimed that he had hired the contractor to conduct renovation works including inserting a table top in his kitchen at his single storey home in June.

“I have paid a total of RM7,000 to him (contractor) but he only completed 30% of work.

“He had promised to complete the renovation within a month but did not keep up to his promise,” he told reporters at the Tribunal here on Sept 26.

Muhamad added that he had to fork out an additional RM5,000 to hire a different contractor to finish the job.

Suppiah ordered the contractor, who was not present at the hearing, to settle the payment within the next 14 days.

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