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One-stop services at insurance firm’s new office in Penang


  • News
  • Tuesday, 23 May 2017

(Behind the lion dancers, with blue tie, from left) Mukesh and Zurich Insurance Malaysia Berhad customer and delivery head Kenny Tai posing for the camera with ZIMB staff and agency members during the opening ceremony of their new office at Setia SPICE Convention Centre, Bayan Lepas.  — Photos: ZAINUD IN AHAD/The Star

(Behind the lion dancers, with blue tie, from left) Mukesh and Zurich Insurance Malaysia Berhad customer and delivery head Kenny Tai posing for the camera with ZIMB staff and agency members during the opening ceremony of their new office at Setia SPICE Convention Centre, Bayan Lepas. — Photos: ZAINUD IN AHAD/The Star

MAKING it a one-stop shop for insurance policies, Zurich Insurance Malaysia Berhad (ZIMB), and its sister company, Zurich Takaful Malaysia Berhad (ZTMB) has opened its doors at Setia SPICE Convention Centre in Penang.

Offering not just life and general insurance, but also family and general takaful insurance, the new office space offers customers a refreshing ambience as they visit to make payments or inquire on policies and plans.

The 15,768sq ft space at the SPICE Canopy, comprising ground and mezzanine floors, boasts a spacious customer service lobby on the ground floor and office space on the mezzanine floor.

It has a workforce of 175 people, 25 branch employees and 150 agency members.

Potential customers have the luxury of meeting with agents in quaint meeting rooms spaced out around the building as well.

Zurich Insurance Malaysia Berhad life insurance general manager Mukesh Dhawan (second from left) and Zurich Insurance Malaysia Berhad Head of customer and delivery Kenny Tai (third from left) breaking the golden eggs as others look on, during the opening ceremony of their new office at the Subterranean Penang International Convention and Exhibition Centre (SPICE) Canopy, Bayan Lepas.
Mukesh and Tai breaking golden eggs to launch the event. — Photos: ZAINUD IN AHAD/The Star

ZIMB life insurance general manager Mukesh Dhawan said they decided to relocate from their original branch in Jalan Argyll, George Town, as they wanted a better location.

“We considered space, location, and parking before deciding on SPICE.

“We have plenty of chat rooms for customers to speak to their agents in private and ample parking space.

“The location is ideal as there are many factories, offices and eateries nearby.

“Our main aim is to scale up and strengthen the confidence of our customers and distribution partners,” he said at the opening ceremony of the new office recently.

Mukesh said the insurance market in the northern region had high potential with consistent growth in the coming few years.

“Penang branch is on the top five contributors’ list for Zurich in Malaysia,” he said.

   

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