Why more Malaysian travellers are planning holidays without travel agents

The last thing Beatrice Balakrishnan wants on a holiday is to be in a tour bus with 40 other strangers. Going through the pandemic has made her wary of crowds – and by extension, mass tourism.

That’s why Beatrice, 32, would rather plan trips – either for a solo venture or with loved ones – herself, without engaging in the services of a travel agent or agency. By planning her own vacations, she has more control over her environment, and social interactions.