Complaining...

IF you face any discrepancy or dissatisfactionfrom your insurance company ortakaful operator, there are differentavenues where you can complain: 

You should first submit your complaintto the Complaints Unit of yourinsurance company or Takaful operator. 

If you are not satisfied with the outcomeof the complaint resolution, youcan submit your complaint either to theGeneral Insurance Association of Malaysia(PIAM) Complaints Action Bureau (CAB)or Bank Negara Malaysia (BNM). TheComplaints Unit should advise you on thenext proper avenue to deal with yourcomplaint. 

When forwarding your complaint toCAB or BNM, attach a copy of the decisionletter of the insurance company or takafuloperator. 

To allow your complaint to be handledeffectively you need to: 

1. Make your complaint in writing. 

2. State essential information of yourcase clearly (stating name of insurancecompany or takaful operator). 

3. Structure your complaint in a sensibleorder and include relevant dates andreference numbers (e.g. policy numberand vehicle registration number, and alsoyour contact address and telephone numbers). 

4. Attach copies of the relevant documentsand keep the originals, and keep acopy of your complaint letter for reference.You can forward your complaints to: 

1. Bank Negara Malaysia CorporateCommunications Department
Address: Laman Informasi Nasihat danKhidmat (BNMLINK), (Walk-in CustomerService Centre),
Ground Floor, D Block,Jalan Dato’ Onn,
50480 Kuala Lumpur.Email: [e-mail]: [phone] 

2. PIAM Complaints Action Bureau
Address: PIAM Complaints ActionBureau,
Persatuan Insurans Am Malaysia,
3rd Floor, Wisma PIAM, 150, Jalan TunSambanthan,
50470 Kuala Lumpur.Email: [e-mail] 

3. Federation of Malaysian ConsumerAssociations National Complaint CenterEmail: [e-mail] [e-mail]: [phone]Fax: [phone]Website: www.nccc.org.my