Significant growth: Servers used in a business process outsourcing (BPO) centre in Penang. Outsourcing Malaysia is boosting its efforts to represent companies in the BPO sector.
Outsourcing Malaysia (OM), a chapter of Pikom, the National ICT Association, recently announced that it is extending its purview to better represent local and foreign shared services and outsourcing companies.
OM’s membership is currently made of local companies, with 90% in outsourcing and just 10% in shared services.
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