KUALA LUMPUR: Telekom Malaysia Bhd
(TM) and Scicom (MSC) Bhd have entered into a strategic partnership to share operational expertise and next-generation AI solutions.
In a statement, the parties said the collaboration will include conversational bots, predictive analytics, sentiment analysis, and intelligent routing.
This will enable faster responses, higher resolution rates, and more seamless experiences for customers across all channels, including voice, chat, email, and social media
“This partnership is a major step in TM’s journey to become a Digital Powerhouse by 2030, where delighting customers is a core pillar.
"By combining our strengths with Scicom’s, we will future-proof customer engagement through AI-driven innovation and a stronger collaborative ecosystem that will support TM’s long-term growth," said TM group CEO Amar Huzaimi Md Deris.
Scicom group CEO Datuk Sri Leo Ariyanayakam added that the collaboration represents a defining moment for both companies.
"By combining TM’s nationwide scale with Scicom’s AI-driven platforms and BPO expertise, we are setting a new benchmark for customer management in Malaysia."
