Gen AI falling short of businesses’ expectations

FILE - The OpenAI logo is seen on a mobile phone in front of a computer screen displaying output from ChatGPT, March 21, 2023, in Boston. (AP Photo/Michael Dwyer, File)

SINGAPORE: Generative artificial intelligence (Gen AI) promised a roaring business revolution, but 18 months after ChatGPT’s big-bang debut, its impact is more like a whimper.

Enterprises had underestimated what they needed to use gen AI and overrated its impact on businesses, observers said.