Banks big on improving operational efficiency

Abdul Rahman said the bank’s strategic roadmap for 2024 underscored a heightened focus on technology investment and operational resiliency improvements.

PETALING JAYA: Malaysian banks will be focusing on improving their operational efficiency for the year ahead via various internal digital transformation initiatives.

CIMB Group Holdings Bhd group chief executive officer Datuk Abdul Rahman Ahmad said the bank’s strategic roadmap for 2024 underscored a heightened focus on technology investment and operational resiliency improvements.