Principal Malaysia enhances customer experiences with AWS for digital transformation

Principal Malaysia CEO Munirah Khairuddin

KUALA LUMPUR: Principal Malaysia, a joint venture between Principal Financial Group (PFG) and CIMB Group Holdings Bhd has selected Amazon Web Services (AWS), as its preferred cloud provider to progress its digital transformation journey and enhance customer experience.

“The collaboration with AWS demonstrates our commitment to accommodate our customers’ evolving needs and help improve their access to financial solutions. By leveraging AWS cloud technology, we strive to continue supporting our customers in building, protecting, and

advancing their financial well-being,” Munirah Khairuddin, CEO of Principal Malaysia and Global Islamic, managing director of Strategic Distribution & Institutional Clients for Principal Southeast Asia.

Principal is a financial services industry first-mover in full-scale data center migration from on-premises to AWS cloud in Malaysia and Asean.

“By moving 150 servers and 35 business-critical applications, including core business systems such as customer relationship management (CRM) to AWS, Principal gains the rapid scalability and agility of the cloud. This allows Principal to keep meeting evolving client needs,” Principal said in a statement.

Meanwhile, PFG executive vice president and chief information officer Kathy Kay said: “Globally, Principal’s collaboration with AWS allows us to adapt quickly to meet customer demands, improve speed to market, and deliver more personalised experiences at a pace that we haven’t been able to in the past.”

“This helps us make faster and smarter decisions to meet the evolving needs of our customers.”