PARIS: AirAsia has been voted the World’s Best Low-Cost Airline at the Skytrax World Airline Awards 2023 for the unprecedented 14th time in a row, marking the airline as a global benchmark of airline quality and excellence.
The airline also emerged as the Best Low-Cost Airline in Asia 2023, as voted by travellers who participated in the largest airline passenger satisfaction survey from September 2022 to May 2023.
Over 100 customer nationalities participated in the survey, with 20.23 million eligible entries counted in the results.
The Skytrax World Airline Awards 2023 was held in conjunction with the Paris Air Show, held from June 19-25 at the Le Bourget Parc des Expositions in Paris.
Capital A chief executive officer Tony Fernandes said the airline’s win was an extraordinary feat for any company in any industry, even more so for an Asean brand, especially after the unprecedented COVID-19 pandemic that had severely impacted the aviation industry.
Fernandes said the exceptional recognition was a resounding testament to the airline's recovery and robust growth in its routes and passengers carried, as well as its unwavering commitment to innovation and providing exceptional service despite the challenges brought about by the global pandemic.
He said AirAsia continues to reaffirm its commitment to excel in customer experience, with numerous artificial intelligence enhancements for its chatbot, AskBo, alongside the rollout of its own biometric facial recognition technology, FACES, which would make flying and connecting with the airline more efficient and seamless than ever before. - Bernama
