KUALA LUMPUR: Hong Leong Bank and Hong Leong Islamic Bank have stepped up their communications with customers to enhance their knowledge and awareness of safer online banking practices.
HLB group managing director and chief executive officer Domenic Fuda said the banking group is steadfast in its commitment to regularly enhance its security measures to ensure that customers are protected from financial scams.
"Fraud detection is an ongoing 24/7 task, and we are continuously monitoring, learning, and identifying the behaviours, patterns, and modus operandi of scammers and fraudsters so that we can continuously improve detection, blocking, and preventing fraudulent online banking activities,” he said in a statement today.
Fuda further said that the banking group is rolling out a "one mobile device per customer” security enhancement where customers can only bind one mobile device to the HLB Connect App at any one time to further strengthen its online and mobile banking services and safeguard its customers from potential fraud.
"Regarding changes to the account settings performed by customers such as transaction limits or registration to new devices, the bank has also put in place a multi-factor authentication process to ensure that the changes are genuinely performed by the account holders,” he said.
The bank has a 24/7 contact centre at 03-7626 8899 for customers to report or enquire about scam and fraud incidences or suspicious transaction activities, supported by a dedicated fraud management unit to investigate and assist customers when required. - Bernama