Migrants get a digital solution, thanks to Touch ‘n Go

Under the collaboration, Touch ‘n Go eWallet will be able to capitalise on Sohoj’s 12,000 touchpoints to bring migrant workers under formal financial inclusion through assisted account activation, and near-to-home top-up.

PETALING JAYA: Touch 'n Go eWallet is collaborating with Dotlines to provide digital solutions for migrants in Malaysia.

"Our platform for migrant services, Sohoj, has helped millions of blue-collar Bangladeshi, Nepalese and Indonesian individuals to enjoy a better digital life and stay connected to their families back home.

"We patiently built a curated network of 12,000 touchpoints across Malaysia to facilitate the life of these migrant workers in an assisted manner. Touch ‘n Go is a strong impact brand in Malaysia, and with this collaboration, we will make the lives of the migrant workers even better," said Tareq Udden, chief commercial officer and head of South East Asia of Dotlines in a statement.

Headquartered in Singapore, Dotlines is a technology-powered consumer and business Solution Group, working in 10 verticals in more than 21 impact sectors under different brand names.

Launched in 2016, the Sohoj app enables the migrant community to stay connected constantly, transfer top-ups, buy goods and services for self and families back home, and transact securely via its widely spread retail partners. The Sohoj app was fully developed in Dotlines’ second development centre in Malaysia.

Under the collaboration, Touch 'n Go eWallet will be able to capitalise on Sohoj’s 12,000 touchpoints to bring migrant workers under formal financial inclusion through assisted account activation, and near-to-home top-up.

Features of the Sohoj app will be made available within Touch ‘n Go eWallet, and migrants can buy Internet packs or airtime and send them to their family and friends back home. The process is straightforward.

Upon selecting the chosen country and preferred Internet pack or airtime packages, users will just need to key in the receiver’s phone number and proceed with paying through their Touch 'n Go eWallet.

The services are available for countries such as Bangladesh, Indonesia, Myanmar, Nepal, India, Pakistan, Myanmar, the Philippines, and Vietnam.

"There is a significant number Touch 'n Go eWallet users from the migrant community now. With the surge in demand for cashless and contactless payments, we see this as an opportunity to further include them as part of the cashless society in Malaysia," said TNG Digital Sdn Bhd chief commercial officer Danny Chua.