Network quality concerns

KUALA LUMPUR: Actual mobile broadband quality as experienced by Internet users in Malaysia is generally lower than promised, a research by the Khazanah Research Institute (KRI) revealed.

“Mobile broadband quality as experienced by Internet users is shown to be lower than that reported by service providers, even in urban areas with better developed infrastructure,” the institute said in statement yesterday.It cited a study from the Malaysian Consumer Forum which said that during the lockdown, users have given feedback claiming that they did not enjoy promised Internet speeds.