BPO market in Malaysia set to surpass US$1.4bil

As BPO services start to pick up in the country, Everise Holdings chief executive officer Sudhir Agarwal (pic) said the Malaysian government has played a “very active” role in supporting the outsourcing industry and digital initiatives.

KUALA LUMPUR: As Malaysia invests more in digital investments, the country is poised to be a prime location going forward for global and regional businesses to leverage on the business processing outsourcing (BPO) industry due to its strategic location and quality infrastructure.

According to AT Kerney’s Global Services Location Index, Malaysia was ranked third as one of the world’s leading digital innovation and outsourcing hubs last year because of its strategic location and investments in infrastructure.