INSURANCE companies should improve customer service and forge a close relationship with their clients in order to be more competitive and profitable in the long run, according to two international professional independent trainers.
To achieve better relations with their clients, insurers must first understand the customers' needs and deliver what they promise, Manila-based Asian Institute of Management (Philippines) associate professor and independent trainer Antonio Perez said.
Already a subscriber? Log in.
Win a prize this Mother's Day by subscribing to our annual plan now! T&C applies.
Cancel anytime. No ads. Auto-renewal. Unlimited access to the web and app. Personalised features. Members rewards.
Follow us on our official WhatsApp channel for breaking news alerts and key updates!