Enhanced delivery systems benefit all

  • Business
  • Saturday, 13 Sep 2003

EFFORTS by Government to enhance delivery systems has increased the nation's competitiveness and continuous improvement would ensure smooth and effective policy and strategy implementation. 

Going by the indicator of allocation expended as a measure of the effectiveness of the delivery system, budget allocations for this year is expected to be fully spent by the year-end. 

This indicated that planned programmes and projects for the year were being implemented swiftly. 

Although Budget 2003 had acknowledged the need to further improve the delivery system, the economic stimulus package introduced in May instituted specific measures to help private sector activities and public sector performance in general. 

For the manufacturing sector, the Malaysian Industrial Development Authorities (Mida) had appointed specific project officers who would “hand-hold” and assist investors in obtaining all necessary approvals for projects right up to the operational stage. 

Commercial banks would be providing special windows for application, processing and onward approvals for small and medium-sized enterprises (SMEs) apart from enjoying more liberalised terms and cheaper cost of borrowing offered through direct foreign investments (FDIs). 

Processing and approvals for building plans and certificates of fitness for occupancy (CFOs) were also streamlined and expedited by establishing one-stop centres at state and local government levels. 

These centres would handle processes matters pertaining to licences, land, billings and payments. 

The validity period of licences and permits for businesses and investments would also be extended to reduce the burden of frequent renewals. 

The duration for approvals of building plans had been shortened to 12 weeks and the issuance of CFOs reduced to four.  

For land alienation and conversion, a fast-track approach was adopted where approval had been decentralised from state government to the state Land and Mines directors or land administrators at district levels. 

The establishment of e-government was also an initiative towards improving information flows and processes, focussing on effective and efficient delivery of government services to the people. 

This was made possible through Internet access to all ministries and departments which had since established their own websites.  

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