The city-state has encouraged providers of generative artificial intelligence (AI) chatbots to present key information in plain language through a “chatbot info card”, the centrepiece of its new voluntary Transparency Guidelines for Generative AI Chatbots.
The guidelines, launched at the Singapore Data Festival by Minister for Digital Development and Information Josephine Teo, recommend that chatbot providers clearly explain a chatbot’s capabilities and limitations, safety and reliability practices, data use and protection, and channels for reporting concerns.
Teo said information users need is often presented in a “scattered” manner. She likened the info card to a medicine label, providing a single, consolidated place where users can easily find essential information about a chatbot.
The info card can take various forms, such as a dedicated webpage or a disclosure document, but should be written in plain language, easy to navigate and readily accessible.
Providers are encouraged to update the information whenever significant changes affect a chatbot’s capabilities, risks or safety policies.
According to a statement from Singapore’s Infocomm Media Development Authority, several organisations, including global AI companies Google and Meta, as well as major Singapore-based AI deployers such as DBS, OCBC, Singapore Airlines and Synapxe, have indicated they intend to use the guidelines as a reference over the next six to 12 months. — Xinhua
