SYDNEY: About 120,000 users of Optus experienced mobile service disruptions in Australia on Feb 9.
Optus, which is Australia’s second-largest telecommunications company, confirmed that it was aware of the issue, reported Australian news outlet news.com.au
In a statement reported by the outlet, Optus said: “If customers see ‘No Service’ or ‘SOS’ on their device, they are advised to restart their phone to restore service.
“We are actively working with our partner Ericsson and have noticed a significant decline in the number of customers impacted.”
It added that customers are able to make emergency calls.
Public news service ABC said that 220,000 customers were initially affected by the outage earlier on Feb 9, but that number has fallen to 120,000.
The telecoms company is not clear on what caused the issue, reported ABC.
Optus is owned by Singtel.
The Straits Times has contacted Singtel for more information. - The Straits Times/ANN
