BANGKOK: Several Thai airlines have announced special support measures for passengers travelling to and from Hat Yai International Airport, following severe flooding across Hat Yai district in Songkhla province.
The Civil Aviation Authority of Thailand (CAAT) has summarised airline policies issued for passengers affected between Saturday (Nov 22) and Friday (Nov 28) (exact dates vary by carrier).
Passengers may change flights free of charge or request travel credit depending on each airline’s conditions.
Bangkok Airways
Bangkok Airways advises passengers travelling via Hat Yai Airport to allow two to three hours of extra time before departure due to heavy rainfall in Songkhla, which may affect access routes.
Passengers wishing to adjust their travel plans may contact the call centre at 1771 or send a message through Facebook Messenger.
Thai AirAsia
Thai AirAsia has announced the following support measures for passengers flying to and from Hat Yai between Nov 22 and 28:
Free flight change (one-time): No change fee, new travel date must be within 30 days from the original date, and subject to seat availability
Travel credit (to be credited to account): Full fare to be credited, credit is valid for two years from the approval date
Passengers are advised to arrive at the airport early to avoid delays.
Nok Air
Nok Air has introduced assistance measures for passengers travelling via Hat Yai International Airport between Nov 23 and 24:
Change of flight (one-time): Valid within one month from the original travel date, with change fee and fare difference waived
Change of route to nearby airports: One change permitted within one month and no change fee or fare difference. However, there will be no shuttle service provided for rerouted passengers.
Travel voucher: Voucher equivalent to the full ticket price, valid for 90 days
Passengers may contact the airline through its customer service number at 1318, online channels, as well as Nok Air ticketing offices.
Thai Vietjet
Thai Vietjet has issued the following support measures for passengers travelling via Hat Yai International Airport between Nov 22 and 24:
Free flight change (one-time): One free change on the same route, travel date must be within seven days of the original booking. This is subject to seat availability.
Customers can contact the airline through Line (@Thaivietjet), e-mail vz.support@vietjetair.com, live chat at th.vietjetair.com or its call centre at 02-089-1909. - The Nation/ANN
