Singtel outage: Experts call for review of emergency hotline contingency plans

The disruption on Oct 8 lasted for more than three hours before services progressively resumed in the evening. - PHOTO: ST FILE

SINGAPORE (The Straits Times/ANN): Risk experts have called for a review of contingency plans among emergency hotline operators after an unprecedented hours-long Singtel outage cut off calls to the police, paramedics, fire department and other public lines on Oct 8.

Pointing to the diversity of communication options, sector regulator Infocomm Media Development Authority (IMDA) told The Straits Times that the voice, mobile, broadband, Wi-Fi and messaging services across different service providers here should be harnessed as part of contingency plans.