Dormant Touch ‘n Go cards bog down the system

WE refer to the letter “Revise the unfriendly Touch ‘n Go card terms” (The Star, March 14). On behalf of Touch ‘n Go Sdn. Bhd. (TNGSB), we would like to thank the reader for raising this issue to our attention. We would also like to apologise for the inconvenience experienced by the customer.

We wish to inform that the card will become dormant after being inactive for twelve (12) consecutive months. A dormant card requires exceptional handling and an administrative fee of RM5.30 is charged in accordance with the terms and conditions stated in the cardholders’ agreement. These dormant cards carry loads that prevent the Touch ‘n Go system from operating optimally, thus affecting our service level to other active users. The cost of system maintenance and administration also grows exponentially with the increasing number of dormant or inactive cards.