Time will be the next frontier in India’s digital battlefield; dollars will follow the hours consumers spend online.
India has left a void in their day by banning 59 Chinese apps after a border dispute with its northern neighbor led to violent clashes. The video-sharing platform TikTok, which became a craze in towns and villages as a medium of expression, is gone. So are its smaller cousins, like Bigo Live and Likee.
What can fill the gap? Thanks to the world’s cheapest data charges of 9 cents (38sen) per gigabyte, Indian smartphone users are guzzling content for six hours plus. For local startups like Glance, which offers games, news and video on the mobile lock-screen, the ban on Chinese competition is a chance to add to its tally of 100 million daily active users. The country’s youth bulge also makes it a perfect occasion for homegrown education technology unicorns like Byju to scale up.
But the ultimate prize may go to super-apps that meld content and commerce in the 16 Indian languages besides English that boast anywhere between five million to half a billion speakers. To not have to download multiple apps to do different things will save phone memory, an important consideration for those who access the Internet on low-end devices.
Tencent Holdings Ltd’s WeChat, which offers everything from messaging to gaming and financial services, provides a successful template. Chinese users are also online for six hours a day, mostly to browse content, particularly social media. Although only 4% of their time is spent on e-commerce, it’s enough to drive US$1.5tril (RM6.39tril) in annual online sales. The smaller Indian market, with online sales of US$40bil (RM170.62bil) will want to copy the playbook.
The most obvious super-app candidate is billionaire Mukesh Ambani’s Jio Platforms Ltd, a four-year-old startup with an equity value of US$65bil (RM277.25bil), including more than US$15bil (RM63.98bil) recently raised from investors including Facebook Inc, KKR & Co and Silver Lake Partners. Before Jio eventually seeks a listing on Nasdaq or the New York Stock Exchange, Ambani would probably want it ready as a carriage-content-and-commerce powerhouse for half-a-billion people.
Jio’s 4G telecom service already has roughly 400 million subscribers, though they currently don’t even pay US$2 (RM8.53) a month. The trick to a US$100bil (RM426.55bil)-plus initial public offering would lie in using the partnership with Facebook to introduce features such as the WeChat mini-program via the popular WhatsApp messaging service. It lets users book hotels, order taxis, explore augmented reality to try on a new L’Oreal beauty product, or test-drive a Tesla – without leaving WeChat.
When it comes to building product awareness and interest, these embedded mini-apps in China are now a fourth as effective as regular online stores run by JD.com Inc and Alibaba Group Holding Ltd, according to McKinsey & Co. They will offer brands in India a chance to sell more – and more profitably – even in remote towns. The consulting firm found that younger consumers in smaller Chinese cities give more weight to advice from social-media influencers and referrals by friends than their counterparts in larger metropolitan areas. This will probably hold true for India as well.
As for the actual commerce, JioMart, Ambani’s new e-commerce platform, would take orders and – if the regulator permits it – accept payments via WhatsApp. Staples could be delivered by traditional neighbourhood stores, with Jio helping connect them to buyers. For discretionary products, Ambani may use his Reliance Retail Ltd, already the country’s largest bricks-and-mortar retailer.
It won’t be too hard to grease the wheels of super-app commerce with credit. Local lenders will be desperate for a new source of balance-sheet expansion after absorbing inevitable losses from the pandemic and lockdown. Still, the road to satisfied digital customers will be long and bumpy because of India’s creaky infrastructure. Keeping users hooked with novel content will therefore be crucial.
Facebook is building a new version of Quest virtual reality headsets; the Silicon Valley firm is also acquiring studios that make VR games. Jio, which wants its set-top box to support online gaming, could find opportunities for collaboration.
However, the main entertainment fare will still be cricket and Bollywood. Last year, Ambani promised Jio First Day First Show – movies streamed to broadband customers on the day of their theater release. With Covid-19 shutting down cinemas, producers in India need digital alternatives; audiences need their fix.
Although Ambani appears to be ahead, his won’t be India’s only super-app. Amazon.com Inc has pledged to invest US$5.5bil (RM23.46bil) in the country, while Walmart Inc has ploughed in US$16bil (RM68.23bil) to acquire local e-commerce leader Flipkart Online Services Pvt. Potentially, they – or Alphabet Inc’s Google – could seek telecom and digital media partners.
Western tech firms were broadly shut out of China’s digital revolution. In India, they’ll join the fray, hoping for insights that will come in handy in other emerging markets. But India will still prefer local control over the super-apps. Six hours a day of 1.3 billion people – and all the data that flows from it – is a coveted resource, something politicians won’t want slipping out of their sphere of influence. – Bloomberg
(Andy Mukherjee is a Bloomberg Opinion columnist covering industrial companies and financial services. He previously was a columnist for Reuters Breakingviews. He has also worked for the Straits Times, ET NOW and Bloomberg News.)
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