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Governments around the world provide human services, i.e. welfare and social security benefits in a variety of ways. But globally, businesses and taxpayers are now expecting a level of service similar to that of the private sector. How can these expectations be met? Noor Azlin Zainal Abidin, a partner with Accenture's government practice, shares her views on recent developments.
AS I write, I grieve with tear-swollen eyes. One of my closest friends, Mary Thanabalan (nee Mary Goh) died #8220;yesterday#8221; morning (Feb 27) after failing to recover from brain surgery to remove a tumour, which had maliciously wrapped itself around her brain stem. I have had many bouts of sobbing, and I am not finished. But Mary would have been the first to insist that commitments must be met. So I write.